Privacy Policy

Hydrocom Limited (“Hydrocom”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit our website or contact us, how we use it, and the choices you have. By using this website you agree to the practices described here.

We collect information in two ways:

• Information you provide. When you submit an enquiry, request a consultation, or use our Project Estimator, we collect details such as your name, organisation, email address, phone number, and the project information you share.
• Information collected automatically. When you browse the site we may collect technical data such as your device type, browser, pages visited, and general usage patterns through cookies and similar technologies.

We use the information we collect to:

• respond to your enquiries and provide the services or estimates you request;
• prepare and follow up on project proposals and consultations;
• improve our website, services, and customer experience;
• comply with our legal, regulatory, and contractual obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

We process your personal data on the basis of your consent, our legitimate interest in operating and growing our business, and where necessary to take steps at your request before entering into a contract.

We may share your information with trusted service providers who help us operate our website and communications (for example, hosting and email providers), and with project partners or funders where this is necessary to deliver a project you have engaged us for. We may also disclose information where required by law or to protect our legal rights. All third parties are required to safeguard your data and use it only for the purposes we specify.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements relevant to donor-funded and statutory projects.

We apply appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information where there is no legal reason to retain it;
• object to or restrict certain processing, and withdraw consent at any time.

To exercise any of these rights, please contact us using the details below.

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.

Our website is intended for businesses, institutions, and adults. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@hydrocomlimited.com
• Phone: +233 24 191 3476
• 3 Brockville St, Dome, Accra, GhanaPost GPS: GE-347-5431, Ghana